At Digitrans Media, we believe that a good quality technical documentation can enhance the customer experience by manifolds and, in turn, can reduce the expenses on customer service considerably.  A well-drafted technical documentation helps the users fulfill their objectives of using a product and can even save our lives!

However, technical authoring and documentation have become more complex and difficult with the passage of time. One needs to traverse through rising customer expectations, shorter product lifecycles, faster introduction of new and improved products, multiple media types to support, multiple devices & knowledge bases and so on.

This is where Digitrans Media comes in. Our experienced technical authors have a perfect understanding of the technology and precise learning needs of your target audience. Therefore, we thrive in developing excellent documentation for any of your products or services.

Our Technical authoring and documentation services include:

  • Technical Writing / Technical Authoring

We use the most advanced authoring processes and technologies available. These include computer-assisted authoring, single-source information powered with link technology, integration of technical documents of diverse types, intelligent information reuse, platform product development and so on. We establish strong links with our customers to understand their products and writing requirements. Then our competent technical writers author high-quality technical documents to help the end-users understand the products, the features and the functionality to the fullest.

Our technical writing services also include-

  • Software documentation
  • Business process documentation
  • Equipment documentation, and
  • API documentation

Technical Editing and Proofing

We offer a one-stop and customized solution to address all your technical editing and proofing needs. Our technical editors and proofreaders will do a thorough checking of your documents to make sure that they are accurate, concise and unambiguous. By doing so, we help you enhance your customer experience, meet important statutory requirements and decrease support costs.

Our team of experienced editors and proofreaders can provide the following services in this category-

  • Editing or writing to adhere to even the most demanding specifications
  • Editing a copy, while conforming to an agreed standard or style
  • Checking whether the information provided in a company document is appropriate enough to ‘strike a chord’ with the target audience
  • Reformat and redesign an existing documentation

We provide high-quality service for editing and checking the below-mentioned types of contents-

  • User guides & user manuals
  • IETM- Interactive Electronic Technical Manual
  • Computer Based Training modules
  • WOM (Works Operating & Maintenance) Manuals
  • Illustrated Parts manuals
  • Instruction manuals
  • Online help contents
  • Datasheets
  • Safety manuals
  • Web contents
  • Company regulations
  • Updated notices

Technical Illustration and Graphics

At Digitrans Media, we believe that a properly created and managed technical illustration can improve the comprehension of the technical content. A high-quality technical illustration also reduces the need for technical text descriptions to a considerable extent. This makes the technical document more usable and reduces translation costs as well. Our expert illustrators and graphic designers would help you achieve all these with their skillful technical illustrations (both 2D and 3D). We also have years of expertise in creating 3D videos of virtual procedures.

In addition, our illustrators and graphic designers are expert in creating drawings such as –

  • Exploded parts diagrams
  • P&ID- Piping and instrumentation diagrams
  • Electrical schematic drawings
  • Cutaways
  • Animated multimedia animations
  • Full color illustrations
  • Line illustrations
  • Schematics & diagrams
  • PFDs-Process Flow Diagrams

We have ‘handpicked’ technical illustrators with an abundance of creativity, experience, professional skills and an ‘eye for the minutest of details’. They work closely with technical authors and create illustrations to support the accompanying text. No wonder we are able to deliver high-quality service when you hire us to create graphics and illustrations in the below-mentioned types of technical documentation-

  • Online help documents
  • Computer Based Training (CBT) documents
  • User guides
  • IETM- Interactive Electronic Technical Manual
  • Datasheets
  • Safety Manuals
  • Web documentation

Why choose us?

  • Our services add value by providing the much-needed terminological consistency
  • We provide ease in updating information
  • We facilitate the semantic organization of information
  • We create technical documents with a focus on making your after-sales more efficient and reducing customer service expenses
  • We rely on analytical tools and multiple user tests to provide you the best content structure possible
  • We measure our success by the sole parameter of customer satisfaction
  • We have an impressive and diverse client list including blue chip MNCs, high street brands and local businesses
  • We are well-versed with industry-specific compliance rules, which is so vital for comprehensive documentation of complex products
  • Highly affordable services